PRIVACY

If you use the contact form or request a shoot, we receive the name, email and message you send, including any location, date or artist details you include, so we can reply. Form messages pass through our form delivery provider, and emails we send pass through our email provider. If you buy, our third-party store provider collects the information needed to process the payment and deliver your files; MATRIX MUSIC receives order details but never your card number.

Advertising. This site uses the Meta Pixel, a tool from Meta Platforms. It tells Meta which pages are viewed and when a purchase is made, so we can measure and improve our ads. Meta may set cookies and may connect this activity to a Meta account. You can limit this in your browser settings and in your Meta ad settings.

Your contact details are used only to answer you and to deliver what you asked for or bought. We do not sell your information.

You can ask us to show or delete the information we hold about you by writing to info@matrixmusic.net, and we will honour it. Payment and order records held by the store provider are governed by their policy and by any records we are legally required to keep.

Delete my data. Send one email and we remove you within 30 days: your email-list entry, any vocals or files you sent us, and your messages. Order and payment records are kept only as long as tax law requires, then deleted. You can also leave the email list at any time with the unsubscribe link in any email we send.

Delete my data →

When you buy a reference song you send us your own vocal recordings, and sometimes lyrics or notes. This is the most personal thing anyone sends us, so here is exactly what happens to it.

You upload your files directly to us. On the Send Vocals page, paying customers upload their takes straight into our private storage. The storage is not public, and only MATRIX MUSIC can open your files. We keep a working copy to produce your record.

We use it for one thing only — producing and delivering the finished record you paid for. Producing your vocal involves audio software, some of it SI*-assisted, in the same way modern production generally does; that includes moving your voice into the key of the song and tuning and shaping it. Our process is our own and we do not detail it, but this much is fixed: we do not use your recordings to build, train or improve any voice model or dataset of our own, we do not sell them, and we do not put your voice on any other release.

Other companies' tools, and where your voice may be stored. Some steps of that production run on services made by other companies — SI-assisted audio tools, cloud storage and file transfer. They process your audio on our instructions and under their own terms of service and privacy policies. Some of those services may store your audio on their systems, and may keep it or use it to run or improve their service, on the terms they publish; that is outside our control. Sending us your vocals is your consent to that processing and storage. Your voice is personal — in some places it is legally biometric data — so we say this plainly here, you tick a box confirming it when you send vocals, and the formal consent is in clauses 4.10 and 15 of the license.

We delete our working copy 90 days after we deliver your record, and sooner if you ask. Write to info@matrixmusic.net and we will delete it and confirm.

We only use your finished record in our own promotion if you tick the box saying yes when you send your vocals. If you do not tick it, we do not post it, and you can change your mind at any time by writing to us.

If you are under 18, please have a parent or guardian handle the purchase and send the vocals.

The checkout and file delivery are operated by our store provider, and the site is served by our hosting provider. We use a Cloudflare anti-spam check on our forms and a third-party form service to deliver form messages to our inbox. Each has its own privacy policy covering the data it processes on our behalf.

MATRIX MUSIC is the controller of the information described on this page and can be reached at info@matrixmusic.net. We handle your information because we need it to provide what you asked for or bought, and because you chose to send it to us.

Wherever you live, you can ask us for a copy of what we hold, ask us to correct it, or ask us to delete it, and we will do it. If you are in the UK or the EU you also have the right to complain to your local data protection authority.

Last updated 5 November 2026.

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